Wednesday, December 28, 2011
Monday, November 21, 2011
Not the best news from UPS...
Effective January 2, 2012, UPS rates will increase as follows*:
UPS Ground services will increase a net 4.9% through a combination of a 5.9% increase in rates and a 1 percentage point reduction in the UPS Ground fuel surcharge.
UPS Air and International services will increase a net 4.9% through a combination of a 6.9% increase in rates and a 2 percentage point reduction in the UPS Air and International services fuel surcharge. Rates for UPS Next Day Air® remain up to 4% lower than our largest U.S. private competitor for similar services.
UPS Next Day Air® Freight and UPS 2nd Day Air® Freight rates for shipments within and between the U.S., Canada and Puerto Rico will increase 5.9%. UPS 3 Day Freight® rates will remain unchanged.
UPS Ground services will increase a net 4.9% through a combination of a 5.9% increase in rates and a 1 percentage point reduction in the UPS Ground fuel surcharge.
UPS Air and International services will increase a net 4.9% through a combination of a 6.9% increase in rates and a 2 percentage point reduction in the UPS Air and International services fuel surcharge. Rates for UPS Next Day Air® remain up to 4% lower than our largest U.S. private competitor for similar services.
UPS Next Day Air® Freight and UPS 2nd Day Air® Freight rates for shipments within and between the U.S., Canada and Puerto Rico will increase 5.9%. UPS 3 Day Freight® rates will remain unchanged.
Friday, September 30, 2011
Quick Trick on Facebook
I've been busy listing mugs on eBay today. But, I thought I'd take a peek at Facebook to see if my friends were doing anything interesting....and there was a note from my daughter Samantha, who lives in Colorado.
Sam wrote: So I put in my search box "mom" because I wasn't thinking and it actually came up with you. Odd. But the reason I am writing on here because you are never going to believe what I got...
Wow--I guess I didn't realize you could do that! I tried it myself: I typed "daughter" in the search box, and there are all of my daughters listed! How neat!
Sam wrote: So I put in my search box "mom" because I wasn't thinking and it actually came up with you. Odd. But the reason I am writing on here because you are never going to believe what I got...
Wow--I guess I didn't realize you could do that! I tried it myself: I typed "daughter" in the search box, and there are all of my daughters listed! How neat!
All that fuss over $10...
Yesterday morning my email box had a note from a customer who thought the book she bought was "not as described," so she was asking for a refund. I thought I had described the negative parts of the item well enough, but in the interest of customer service, I agreed to refund her money--she even asked me to refund the amount it was going to cost her to send it back. I don't usually do that, but didn't want to spend time discussing it with her, so I also agreed to that. After sending that information back to her, I received another note--this time she said, "I would be happy with half the purchase price refunded. 10.99/2=$5.50.
Does this sound fair to you?"
Yes, it sounds fair to me! I immediately refunded the $5.50 and wrote her a quick Thank You/apology note and forgot all about it until later that afternoon. I was checking my sold lists looking for an item I needed to leave feedback for....and, I discovered she had left a neutral feedback for the transaction! Needless to say, I was not pleased since I had tried to accomodate her earlier in the day. The one neutral did not affect my 100% feedback, but still I didn't want it there for everyone to see! So, I went into eBay where you can request a revision of feedback (feedback forum/request feedback revision), filled out the required information, and where I could leave her a note, I wrote:
I tried hard to fix the problems in our transaction per your wishes. I was willing to pay your postage to return the book to me, but then you said you would accept a refund of ½ the original price- I immediately did that. In many people’s eyes, a neutral is just like a negative. Could you please change the neutral to a positive? Thanks so much! -Rae
Originally I had written a longer note, but eBay only lets you use 500 spaces. I wanted to include the entire story so eBay would understand the details in case I had to discuss it with them....
So I went about my business for the rest of the afternoon, hoping for the best outcome...a couple of hours later I got another email from eBay saying she had agreed to redo the feedback! Whew!
Does this sound fair to you?"
Yes, it sounds fair to me! I immediately refunded the $5.50 and wrote her a quick Thank You/apology note and forgot all about it until later that afternoon. I was checking my sold lists looking for an item I needed to leave feedback for....and, I discovered she had left a neutral feedback for the transaction! Needless to say, I was not pleased since I had tried to accomodate her earlier in the day. The one neutral did not affect my 100% feedback, but still I didn't want it there for everyone to see! So, I went into eBay where you can request a revision of feedback (feedback forum/request feedback revision), filled out the required information, and where I could leave her a note, I wrote:
I tried hard to fix the problems in our transaction per your wishes. I was willing to pay your postage to return the book to me, but then you said you would accept a refund of ½ the original price- I immediately did that. In many people’s eyes, a neutral is just like a negative. Could you please change the neutral to a positive? Thanks so much! -Rae
Originally I had written a longer note, but eBay only lets you use 500 spaces. I wanted to include the entire story so eBay would understand the details in case I had to discuss it with them....
So I went about my business for the rest of the afternoon, hoping for the best outcome...a couple of hours later I got another email from eBay saying she had agreed to redo the feedback! Whew!
Thursday, September 22, 2011
A New Site to Watch
Check out Craftgawkers.com....This site has so many great ideas--all in small pictures that are linked to other individual sites that give more information or instructions on how to make the item yourself.
As an example, these cute decorated pumpkins are found in the blog Glorious Treats, written by Glory, a housewife in northern California. (She's got other great ideas, too!)
Monday, September 19, 2011
I Changed My Mind!
This is a "Heads Up" notice for all my former eBay students....
Previously I always told you how I like to make my titles in Capital letters--I told you it was just my personal preference, and you could do it any way you like.
But now I have found that if you use all caps your items will not show up in the Google products search for fixed price. Google disallows all listings that do not use standard capitalization.
Previously I always told you how I like to make my titles in Capital letters--I told you it was just my personal preference, and you could do it any way you like.
But now I have found that if you use all caps your items will not show up in the Google products search for fixed price. Google disallows all listings that do not use standard capitalization.
So now, I'm going through my listings, changing titles that need to be upgraded. And now that we're allowed the 88 spaces, I can add to some of them, too.
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