Thursday, January 19, 2012
Print postage online
Starting January 22, USPS will be offering free Delivery Confirmation on First Class postage purchased online, so that's one more reason to ship using eBay Labels! It's built into the eBay selling process, so paying for postage, adding insurance and printing shipping labels is very easy. Plus, USPS tracking numbers are automatically uploaded to My eBay and emailed out to buyers.
Monday, January 16, 2012
Completed Listings
Attention Students: One of the more important things I taught in week 1 of the basic eBay classes was how to use “Completed Listings.” (If you want to see what an item sold for, you can search for completed listings. Completed listings are listings that have ended within the last 15 days, whether or not the item sold.) The information you get from reviewing closed listings goes a long way to help you price your own items to sell.
Remember, do not assume! Completed Item data is more reliable than active listings - if you're looking at a current listing and assuming the item will sell for a certain price, you may be sadly mistaken! Listings can end without being sold or can sell at a different price than currently listed (for Auction-style or Make an Offer listings).
Last Fall eBay announced it was extending Completed Item data for Collectibles from 15 days to 90 days in certain categories.
And now, more good news—now the look-back time for sold items has been increased to 60 days (up from 15) for sellers in the Art, Antiques, Coins & Paper Money, Dolls & Bears, Entertainment Memorabilia, Sports Memorabilia, Stamps, and Toys categories. Sellers in the Collectibles category will continue to have 90 days of information on sold items and 45 days for unsold items.Tuesday, January 3, 2012
Wednesday, December 28, 2011
Monday, November 21, 2011
Not the best news from UPS...
Effective January 2, 2012, UPS rates will increase as follows*:
UPS Ground services will increase a net 4.9% through a combination of a 5.9% increase in rates and a 1 percentage point reduction in the UPS Ground fuel surcharge.
UPS Air and International services will increase a net 4.9% through a combination of a 6.9% increase in rates and a 2 percentage point reduction in the UPS Air and International services fuel surcharge. Rates for UPS Next Day Air® remain up to 4% lower than our largest U.S. private competitor for similar services.
UPS Next Day Air® Freight and UPS 2nd Day Air® Freight rates for shipments within and between the U.S., Canada and Puerto Rico will increase 5.9%. UPS 3 Day Freight® rates will remain unchanged.
UPS Ground services will increase a net 4.9% through a combination of a 5.9% increase in rates and a 1 percentage point reduction in the UPS Ground fuel surcharge.
UPS Air and International services will increase a net 4.9% through a combination of a 6.9% increase in rates and a 2 percentage point reduction in the UPS Air and International services fuel surcharge. Rates for UPS Next Day Air® remain up to 4% lower than our largest U.S. private competitor for similar services.
UPS Next Day Air® Freight and UPS 2nd Day Air® Freight rates for shipments within and between the U.S., Canada and Puerto Rico will increase 5.9%. UPS 3 Day Freight® rates will remain unchanged.
Friday, September 30, 2011
Quick Trick on Facebook
I've been busy listing mugs on eBay today. But, I thought I'd take a peek at Facebook to see if my friends were doing anything interesting....and there was a note from my daughter Samantha, who lives in Colorado.
Sam wrote: So I put in my search box "mom" because I wasn't thinking and it actually came up with you. Odd. But the reason I am writing on here because you are never going to believe what I got...
Wow--I guess I didn't realize you could do that! I tried it myself: I typed "daughter" in the search box, and there are all of my daughters listed! How neat!
Sam wrote: So I put in my search box "mom" because I wasn't thinking and it actually came up with you. Odd. But the reason I am writing on here because you are never going to believe what I got...
Wow--I guess I didn't realize you could do that! I tried it myself: I typed "daughter" in the search box, and there are all of my daughters listed! How neat!
All that fuss over $10...
Yesterday morning my email box had a note from a customer who thought the book she bought was "not as described," so she was asking for a refund. I thought I had described the negative parts of the item well enough, but in the interest of customer service, I agreed to refund her money--she even asked me to refund the amount it was going to cost her to send it back. I don't usually do that, but didn't want to spend time discussing it with her, so I also agreed to that. After sending that information back to her, I received another note--this time she said, "I would be happy with half the purchase price refunded. 10.99/2=$5.50.
Does this sound fair to you?"
Yes, it sounds fair to me! I immediately refunded the $5.50 and wrote her a quick Thank You/apology note and forgot all about it until later that afternoon. I was checking my sold lists looking for an item I needed to leave feedback for....and, I discovered she had left a neutral feedback for the transaction! Needless to say, I was not pleased since I had tried to accomodate her earlier in the day. The one neutral did not affect my 100% feedback, but still I didn't want it there for everyone to see! So, I went into eBay where you can request a revision of feedback (feedback forum/request feedback revision), filled out the required information, and where I could leave her a note, I wrote:
I tried hard to fix the problems in our transaction per your wishes. I was willing to pay your postage to return the book to me, but then you said you would accept a refund of ½ the original price- I immediately did that. In many people’s eyes, a neutral is just like a negative. Could you please change the neutral to a positive? Thanks so much! -Rae
Originally I had written a longer note, but eBay only lets you use 500 spaces. I wanted to include the entire story so eBay would understand the details in case I had to discuss it with them....
So I went about my business for the rest of the afternoon, hoping for the best outcome...a couple of hours later I got another email from eBay saying she had agreed to redo the feedback! Whew!
Does this sound fair to you?"
Yes, it sounds fair to me! I immediately refunded the $5.50 and wrote her a quick Thank You/apology note and forgot all about it until later that afternoon. I was checking my sold lists looking for an item I needed to leave feedback for....and, I discovered she had left a neutral feedback for the transaction! Needless to say, I was not pleased since I had tried to accomodate her earlier in the day. The one neutral did not affect my 100% feedback, but still I didn't want it there for everyone to see! So, I went into eBay where you can request a revision of feedback (feedback forum/request feedback revision), filled out the required information, and where I could leave her a note, I wrote:
I tried hard to fix the problems in our transaction per your wishes. I was willing to pay your postage to return the book to me, but then you said you would accept a refund of ½ the original price- I immediately did that. In many people’s eyes, a neutral is just like a negative. Could you please change the neutral to a positive? Thanks so much! -Rae
Originally I had written a longer note, but eBay only lets you use 500 spaces. I wanted to include the entire story so eBay would understand the details in case I had to discuss it with them....
So I went about my business for the rest of the afternoon, hoping for the best outcome...a couple of hours later I got another email from eBay saying she had agreed to redo the feedback! Whew!
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