25 important email etiquette tips:
1. Be concise and to the point
2. Answer all questions, and pre-empt further questions
3. Use proper spelling, grammar & punctuation
4. Make it personal
5. Answer swiftly
6. Do not attach unnecessary files
7. Use proper structure & layout
8. Do not overuse the high priority option
9. Do not write in CAPITALS
10. Add disclaimers to your emails
11. Read the email before you send it
12. Do not overuse Reply to All
13. Mailings > use the bcc: field or do a mail merge
14. Take care with abbreviations and emoticons
15. Do not forward chain letters
16. Do not request delivery and read receipts
17. Do not copy a message or attachment without permission
18. Do not use email to discuss confidential information
19. Use a meaningful subject line
20. Avoid using URGENT and IMPORTANT
21. Avoid long sentences
22. Don't forward emails that are libelous, defamatory, offensive, racist or obscene.
23 Don't forward virus hoaxes and chain letters
24. Don't reply to spam
25. Use cc: field sparingly
