Part of my recent trip to California included a stop in Las Vegas
Marsha Collier, author of the many eBay for Dummies books, was there. She talked about the importance of connecting with customers, making them feel important, and offering top-notch customer service. Her presentations have motivated me to do better in the communications department (I think I do OK now, but there’s always room for improvement).
But, let me tell you about an eBay seller who excels in the area of customer service—their eBay ID is sleepymountainmattress. Granted, they are a company and not an individual seller like myself, but their attention to keeping me informed about my purchase has really impressed me.
I ordered a memory foam mattress topper from them (I discovered I could get one for soooo much less on eBay than from my local big all-in-one store) a few days ago. They have sent me at least 3 emails thanking me and telling me that the order was shipped, how it was sent, and when it would arrive.
This morning my phone rang—I almost didn’t answer it because it was a number I didn’t recognize. It was sleepymountainmattress, thanking me again and telling me the package ought to arrive today! Wow! What outstanding customer service! I will certainly look to them the next time I need any of their products!
(And if you have been thinking of buying one of those memory foam toppers, they have great prices—check them first)
