Yesterday morning my email box had a note from a customer who thought the book she bought was "not as described," so she was asking for a refund. I thought I had described the negative parts of the item well enough, but in the interest of customer service, I agreed to refund her money--she even asked me to refund the amount it was going to cost her to send it back. I don't usually do that, but didn't want to spend time discussing it with her, so I also agreed to that. After sending that information back to her, I received another note--this time she said, "I would be happy with half the purchase price refunded. 10.99/2=$5.50.
Does this sound fair to you?"
Yes, it sounds fair to me! I immediately refunded the $5.50 and wrote her a quick Thank You/apology note and forgot all about it until later that afternoon. I was checking my sold lists looking for an item I needed to leave feedback for....and, I discovered she had left a neutral feedback for the transaction! Needless to say, I was not pleased since I had tried to accomodate her earlier in the day. The one neutral did not affect my 100% feedback, but still I didn't want it there for everyone to see! So, I went into eBay where you can request a revision of feedback (feedback forum/request feedback revision), filled out the required information, and where I could leave her a note, I wrote:
I tried hard to fix the problems in our transaction per your wishes. I was willing to pay your postage to return the book to me, but then you said you would accept a refund of ½ the original price- I immediately did that. In many people’s eyes, a neutral is just like a negative. Could you please change the neutral to a positive? Thanks so much! -Rae
Originally I had written a longer note, but eBay only lets you use 500 spaces. I wanted to include the entire story so eBay would understand the details in case I had to discuss it with them....
So I went about my business for the rest of the afternoon, hoping for the best outcome...a couple of hours later I got another email from eBay saying she had agreed to redo the feedback! Whew!
Showing posts with label Feedback. Show all posts
Showing posts with label Feedback. Show all posts
Friday, September 30, 2011
Friday, December 24, 2010
eBay's Christmas Present to Me
Merry Christmas to me!
I got my green star on eBay!
It means I have finally reached 5,000 positive feedbacks from my customers...it's taken almost 10 years. My next star will be a shooting star! I hope that doesn't take another 10 years.....
Here's what the different stars mean:
Yellow star (
) = 10 to 49 ratings
Blue star (
) = 50 to 99 ratings
Turquoise star (
) = 100 to 499 ratings
Purple star (
) = 500 to 999 ratings
Red star (
) = 1,000 to 4,999 ratings
Green star (
) = 5,000 to 9,999 ratings
Yellow shooting star (
) = 10,000 to 24,999 ratings
Turquoise shooting star (
) = 25,000 to 49,999 ratings
Purple shooting star (
) = 50,000 to 99,999 ratings
Red shooting star (
) = 100,000 to 499,999 ratings
Green shooting star (
) = 500,000 to 999,999 ratings
Silver shooting star (
) = 1,000,000 ratings or more
It means I have finally reached 5,000 positive feedbacks from my customers...it's taken almost 10 years. My next star will be a shooting star! I hope that doesn't take another 10 years.....
Here's what the different stars mean:
Yellow star (
) = 10 to 49 ratingsBlue star (
) = 50 to 99 ratingsTurquoise star (
) = 100 to 499 ratingsPurple star (
) = 500 to 999 ratingsRed star (
) = 1,000 to 4,999 ratingsGreen star (
) = 5,000 to 9,999 ratingsYellow shooting star (
) = 10,000 to 24,999 ratingsTurquoise shooting star (
) = 25,000 to 49,999 ratingsPurple shooting star (
) = 50,000 to 99,999 ratingsRed shooting star (
) = 100,000 to 499,999 ratingsGreen shooting star (
) = 500,000 to 999,999 ratingsSilver shooting star (
) = 1,000,000 ratings or more
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